REFUNDS AND RETURNS
If for any reason you are unhappy with any of the products you have purchased from us we will offer a fair 14 day return window, in this time limit you are subject to get a refund or exchange of faulty items. However, the right to return the goods to us will not apply in the event that the product has been opened used. If the item was purchased as part of a kit, the entire kit must be returned unused to qualify for a refund.
The cost of returning goods shall be upon you and we recommend that you obtain proof of postage and return via a reputable courier or Royal Mail Recorded Delivery.
Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).
Returns Policy for Faulty Goods
If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
How do you Notify us?
You should email us at firstname.lastname@example.org to notify us of your return and explain the reason why so we can record the delivery. Alternatively, please contact a member of the customer support team on 0800 980 41 42 or 01386 426700 during office hours (8:30 am to 5pm Mon – Fri).
When sending returns please address the package to:
Pathways Suite, Willmotts Business Centre, Station Approach, Pershore, WR10 2DB
Please ensure your package is returned within the 14 day limit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Opkill Ltd, Pathways Suite, Willmotts Business Centre, Station Approach, Pershore, WR10 2DB
To return your product, you should mail your product to: Opkill Ltd, Pathways Suite, Willmotts Business Centre, Station Approach, Pershore, WR10 2DB.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.